Effective Date: 22nd July 2024

1. Introduction

Welcome to the Adefey Group Ltd website. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, protect, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you agree to the practices described in this policy.

2. Who We Are

Adefey Group Ltd provides domiciliary care, healthcare staffing, and supported living services. For any questions regarding this policy or our data practices, please contact us at:

• Email: admin@adefey.co.uk

• Phone: 01302 870 350

3. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, address, email address, phone number, and other contact details.

• Employment Information: If you apply for a job with us, we may collect your employment history, qualifications, and references.

• Service Use Information: Details of your visits to our website and the resources you access.

• Financial Information: Payment details when you engage with our services.

4. How We Use Your Information

We use the information we collect for the following purposes, in line with Article 6 of the UK GDPR:

• Service Delivery: To provide and manage the services you request from us.

• Customer Support: To respond to your inquiries and provide customer support.

• Employment: To process job applications and manage employment relationships.

• Marketing: To send you updates, offers, and news about our services, only if you have opted-in to receive such communications.

• Website Improvement: To improve our website and services by analysing how you use them.

5. Data Sharing and Disclosure

We do not sell or share your personal information with any third-party service providers. Your data is kept confidential and is only used by Adefey Group Ltd for the purposes outlined in this policy.

6. Data Storage and Retention

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. The retention period will vary depending on the type of data. When determining the relevant retention periods, we take into account factors including:

• Legal obligation(s) under applicable law to retain data for a certain period of time.

• Statute of limitations under applicable law.

• Potential or actual disputes.

• Guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

7. Data Security

We implement appropriate technical and organizational measures, as required by Article 32 of the UK GDPR, to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

8. Your Rights

You have the following rights regarding your personal data, as outlined in Chapter 3 of the UK GDPR:

• Access: To request access to your personal data we hold.

• Rectification: To request correction of any inaccurate or incomplete data.

• Erasure: To request deletion of your personal data, under certain conditions.

• Restriction: To request restriction of processing your personal data, under certain conditions.

• Objection: To object to the processing of your personal data, under certain conditions.

• Portability: To request transfer of your personal data to another organization, or to you, under certain conditions.

9. Cookies

Our website uses cookies to enhance user experience and analyse site traffic. For more information on how we use cookies and how you can manage your cookie preferences, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: admin@adefey.co.uk

• Phone: 01302 870 350